Terms and Conditions

Terms of Use


The purpose of these “general conditions of use” is the legal framework for the provision of services on the aquama® site and their use by “the User”.

The general conditions of use must be accepted by any User wishing to access the site. They constitute the contract between the site and the User. Access to the site by the User signifies his/her acceptance of these general conditions of use.


In the event of non-acceptance of the general conditions of use stipulated in this contract, the User must renounce access to the services offered by the site.

Aquama® reserves the right to modify the content of these general conditions of use unilaterally and at any time.


The purpose of this clause is to define the various essential terms of the contract:

- User: this term designates any person who uses the site or one of the services offered by the site.

- User content: this is the data transmitted by the User within the site.


The site allows the User free access to the following services:

- access to all sections of the site

- receive our news by entering your email address

- share the site on social networks.

If the User wishes to place an order, he/she will choose the various products in which he/she is interested in and will express said interest by clicking on the "Add to cart" box.

On the Site, at any time, he/she may:

- obtain details of the products he/she has selected, by clicking on "View my basket",

- continue its selection of products by clicking on "Continue shopping",

- complete the selection of Products and order these Products by clicking on "Order"

From then on, the User becomes a Customer.

If the Client wishes more information, he/she can refer to the category: Terms of Sale 

The site is accessible free of charge to any User with access to the Internet. All costs incurred by the User to access the service (computer hardware, software, Internet connection, etc.) are his/her responsibility.

Depending on the case:

Any event due to a case of force majeure resulting in a malfunction of the network or the server does not engage the responsibility of aquama®.

Access to the site services may at any time be interrupted, suspended, modified without notice for maintenance or for any other case. The User undertakes not to claim any compensation following the interruption, suspension or modification of this contract.

The User can contact the site using the contact form in the section of the same name.


We collect information when you create an account on our online store: when you register for the aquama® newsletter via the dedicated form, when you log into your account or make a purchase or participate in a contest.

The information collected includes your name, email address, telephone number or any information you may provide to us.

In addition, we automatically receive and store information from your computer and browser, including your IP address, software and hardware, and the page you requested.

Your personal data is kept for a maximum period of 36 months from the last commercial relationship.


All the information we collect from you can be used to:

· Personalize your experience and meet your individual needs

· Provide personalized advertising content

· Improve our website

· Improve customer service and your support needs

· Contact you by e-mail to meet your needs

· Administer a contest, promotion, or survey

These uses have legal bases: the need for the provision of the service, our legitimate interest, customer management, the production of statistics, the need for compliance with legal obligations, ensuring the efficiency of customer service.


We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to another company for any reason, without your consent, other than what is necessary to respond to a request and / or transaction, such as for example to ship an order.

7. PRIVACY POLICY and Use of personal data

aquama® takes its responsibilities in relation to protecting your Personal Data and compliance with Applicable Laws very seriously. We are committed to properly managing, protecting and processing your Personal Data in accordance with this Policy, which shall apply to all Personal Data we collect from you through our Platforms.

Applicable Laws: Singapore’s Personal Data Protection Act 2012 and its subsidiary legislations and regulations as amended from time to time

7.1 Providers

The providers of aquama®, and in particular those who process personal data, are available on request at:



By mail to the following address:

160 Robinson road #14-04

Singapore Business Federation Center,


7.2 Disclosure to third parties

We do not sell, trade, or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website or conducting our business, as long as those parties agree to keep this information confidential.

We draw your attention to the fact that aquama Global, based in Switzerland, has access to the billing data of our customers for logistical purposes.

We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical security of any person, violations of our terms of use, or when required by law.

7.3 User rights

In addition, you keep all rights to access your personal information, you can request modification, rectification, portability, erasure, and you can oppose the use.

For any request you can send us an email to pacific@aquama.com

Requests will be processed within a maximum of 15 days.

7.4 Protection of information

We implement a variety of security measures to maintain the security of your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform specific work (for example, billing or customer service) have access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.


Do we use cookies?

Yes. Our cookies improve access to our site and identify regular visitors. In addition, our cookies improve the user experience by tracking and targeting their interests. However, this use of cookies is in no way linked to personally identifiable information on our site.

Cookies are pieces of information that allow the site to have certain functions.

If you do not wish to use cookies, this is possible, however certain essential functionalities of the site will no longer be available.

If you want to block cookies from the site, you just need to:

- In Internet Explorer: go to the tool tab (cog-shaped drawing at the top right) / internet options. Click on Confidentiality and choose "Block all cookies". Validate on Ok.

- In Firefox: go to the top of the browser window, click on the Firefox button, then go to the Options tab. Click on the Privacy tab.

Set the Storage rules on, then use the custom settings for history. Finally uncheck it to deactivate cookies.

- In Safari: click on the top right of the browser on the menu pictogram (materialized by a cog). Select Settings. Click on Show advanced settings. In the "Confidentiality" section, click on Content settings. In the "Cookies" section, you can block cookies.

- In Chrome: Click at the top right of the browser on the menu pictogram (symbolized by three horizontal lines). Select Settings. Click on Show advanced settings. In the "Confidentiality" section, click on preferences. In the "Confidentiality" tab, you can block cookies.

7.5 Unsubscribe

We use the email address you provide to send you order information and updates, occasional company news, related product information, etc. If at any time you wish to unsubscribe and no longer wish to receive emails, detailed unsubscribe instructions are included at the bottom of each email. Or you can send us an email to: pacific@aquama.com

7.6 Consent

By using our site, you agree to our privacy policy.


The brands, logos, signs and any other content on the site are protected by the Intellectual Property Code and more particularly by copyright.

All elements of this site are and remain the exclusive intellectual property of the companies aquama® Singapore.

Any partial or total reproduction of all or part of the elements appearing on this site is prohibited in accordance.


The sources of the information disseminated on the site are deemed reliable. However, the site reserves the right to not guarantee the reliability of the sources. The information given on the site is for informational purposes only. Thus, the User assumes sole responsibility for the use of the information and content on this site.

Any use of the service by the User directly or indirectly resulting in damage must be compensated for the benefit of the site.

The site undertakes to implement all necessary means in order to best guarantee the security and confidentiality of data.

The responsibility of the site cannot be engaged in the event of force majeure or the unforeseeable and insurmountable fact of a third party.


Many outgoing hypertext links are present on the site, however the web pages where these links lead do not engage the responsibility of aquama® which does not have control of these links.

The User therefore refrains from engaging the site's responsibility for the content and resources relating to these outgoing hypertext links.


The duration of this contract is indefinite. The contract takes effect with regard to the User at the beginning of the use of the service.

Terms of Sales


These Terms of Sale apply automatically to all sales of aquama® hydrolyzed cleaning solutions and their accessories (hereinafter "Products") on the website (www.sg.aquama.com) (hereinafter “the Site”), with any non-professional buyer (hereinafter “the Customer”) who agrees with them and who acknowledges having full knowledge of them and therefore renounces to rely on any contradictory document.

The Customer accepts that aquama® may later and reasonably modify these general conditions and that their relationship will always be governed by the last conditions in force on the day of the order.

No other document than the present can create obligations at the expense of the parties or derogate from the present unless it is the subject of a written document signed by the parties.

The terms are accessible at any time on the Site and will prevail, if necessary, over any other previous version or any other contradictory document. The Customer has the option of requesting that the terms be sent to him by aquama®  by email. He can also save, edit or copy them, it being understood that saving, editing or copying this document is his sole responsibility, these terms may be subject to modifications.


160 Robinson road #14-04

Singapore Business Federation Center,





It is up to the Customer to select on the Site the Products he wishes to order, in the following ways:

2.1. Navigation within the Site

The Customer can read the different Products offered for sale by aquama®  on its Site. The Customer can navigate freely on the different pages of the Site, without being committed to an order.

2.2. Registration of an order

If the Customer wishes to place an order, he will choose the various Products in which he has an interest, and will express said interest by clicking on the "Add to cart" box.

On the Site, at any time, the Customer may:

- obtain details of the Products he has selected, by clicking on "View my basket",

- continue its selection of Products by clicking on "Continue shopping",

- complete the selection of Products and order these Products by clicking on "Order"

To order the Products he has chosen in this way, after clicking on “Order”, the Customer must identify himself, either by entering his email address and his confidential password, if he has already created his account, or by clicking on "Continue as guest" otherwise. In the latter case, the Customer must accurately complete the form made available to him, on which he will in particular include the information necessary for his identification and in particular his name, first name, postal address. In addition, in the event that the Customer must provide his email address and a password of his choice which will be personal and confidential and which he will need to identify himself subsequently on the Site, the Customer is informed and accepts that entering these two identifiers constitutes proof of his identity and expresses his consent.

Once the Customer has been identified, he must validate the delivery address. An order form will appear on the screen, detailing in particular: the nature, quantity and price of the Products retained by the Customer, as well as the total amount of the order, the Customer's contact details, the deadline for delivery of the Products and the Product delivery address.

The Customer may correct any errors before confirming his order. If this is the case, a new order form will be automatically issued.

2.3. Final validation of the order

After having read the order form, and once all the information requested has been completed by the Customer, the latter will check the acceptance box of these general conditions of sale and click on "Confirm order". The validation of the order includes the mention "order with obligation of payment".

This second click constitutes an electronic signature. This signature has value and commits the Client in the same way as a handwritten signature. The purchase order will be recorded in the computer registers of aquama®, themselves kept on a reliable and durable medium and will be considered as proof of the Customer's commitment.

The Customer can choose the method of payment he wishes, from those offered by aquama® and will proceed to payment for the Products under the conditions of article 5.

2.4. Order Summary

When he has validated his method of payment on the Site (if necessary with the provision of his card number and expiration date), a summary of the Customer's order will be displayed and will mention in particular the transaction number . The sale will only be considered final after the summary of the order has been posted by aquama®, which constitutes acknowledgment of receipt of the order. An email will then be sent to the Customer summarizing the order during registration.

2.5. Overview

Unless proven otherwise, the data recorded by aquama®  constitutes proof of all transactions.

In any event, aquama®  reserves the right to refuse any order or any delivery in the event of (i) an existing dispute with the Customer, (ii) total or partial non-payment of a previous order by the Customer, (iii) refusal to authorize payment by bank card from banking organizations. Aquama® cannot be held responsible.

2.6. Order tracking

The Customer can at any time consult the status of his order by consulting the “My orders” section. This monitoring allows the Customer to know the processing status of his order, but also the shipping or delivery status of his packages. The Customer can at any time contact the customer service of aquama®  in order to be informed of the follow-up of his order (Contact: pacific@aquama.com)


The product offers offered on the Site are only valid while stocks last. Availability may vary in the same day depending on the level of sales recorded by aquama®. aquama® updates the availability on the Site very frequently, but it cannot be held responsible if the stock is not identical to that indicated on the Site.

In case of unavailability of the Product after placing the order by the Customer, aquama® undertakes to inform it by email within eight (8) days from the date of the order and to indicate to the Customer the waiting period for receiving the Product. In such a case, if the Customer so wishes, he may request the cancellation of the order (refund by check or by bank transfer within 14 days) or the exchange of the unavailable product for another product by contacting aquama ® by email or by telephone at the coordinates indicated in article 7. aquama® cannot be held responsible for the non-fulfillment of the order in the event of a stock shortage or unavailability of the Product, so no compensation can be requested from aquama® by the Customer in the event of the unavailability of the Product ordered.


4.1. aquama® offers to deliver the Products in by any carrier of its choice, the shipping costs and the delivery times appearing in the contract are formed in accordance with the article 2. 

4.2. Unless otherwise agreed, the Products are delivered to the Customer at the place indicated in the order form accepted in accordance with the provisions of article 2. The responsibility of aquama® cannot be engaged in particular due to a subsequent change of address of the Client who has not been notified or an error in the Client's contact details communicated by the latter.

4.3. aquama® undertakes to make its best efforts to deliver the Products ordered within the period specified in the order form accepted in accordance with article 2.

If the Products ordered have not been delivered on the indicative delivery date, for any reason other than force majeure, the sale may be resolved at the written request of the Customer if after having instructed aquama® to deliver within a reasonable additional period, the latter did not take effect within this period. The sums paid by the Customer will then be returned to him by bank transfer within a maximum period of 14 days, to the exclusion of any compensation or deduction. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.

4.4. The Products are routed by regular postal services or carriers. aquama® cannot be held liable in the event of excessively long delivery times due to postal services or carriers.


The Products are sold at the current prices shown on the Site, when the order is placed by aquama®.

The prices are expressed inclusive of tax in SGD. They do not include transport and delivery costs, which are invoiced, if necessary, in addition on the basis of the price applicable on the day of the order and which are communicated to the Customer before placing the order.

aquama® reserves the right to modify its prices at any time, it being specified that the price indicated in the order form published by aquama® is the final price and includes the transport and delivery costs.

The payment itself will only be considered executed once the funds have been received by aquama®.

An invoice is established by aquama® and delivered to the Customer upon delivery of the Products ordered.

aquama® will not be required to deliver the Products ordered by the Customer if the Customer does not pay the full price under the conditions indicated above.


The price is payable in cash, in full on the day the order is placed by the Customer, by secure payment, by bank card (cards accepted are Visa, Mastercard), check, bank transfer. The Customer will click on the payment method chosen.

6.1. Payment by credit card. The Customer must transmit the name of the card holder, the bank card number, depending on the type of card, the expiry date of the card and the cryptogram number (3-digit number on the back of the card banking). The Client will be automatically switched to the electronic payment server of the aquama® bank. The bank's server is secured by its electronic payment terminal so as to protect as effectively as possible all the data linked to the means of payment. The Customer acknowledges that at no time will his bank data pass through the computer system of aquama®, which cannot therefore be held liable in the event of fraudulent theft of the Customer's bank data.

The transaction is immediately debited from the Customer's bank card after verification of the data on the card. In the event that debiting the price is impossible, the Customer's order will be canceled.

6.2. Any amount not paid on its due date will automatically generate default interest corresponding to three times the legal interest rate. This interest will be due until the date of settlement of the amount due, interest included.


The Customer has the right to withdraw from this contract without giving any reason within fourteen days from the day on which the Customer himself or a third party other than the carrier physically takes possession of the Products.

To exercise the right of withdrawal, the Customer must notify aquama® (tel: +65 6405 4940, email: pacific@aquama.com) by means of an unambiguous statement (for example, letter sent by mail or email).

The Customer can fill in and transmit the model withdrawal form or any other unambiguous declaration on the Site. If the Customer uses this option, he will be sent without delay an acknowledgment of receipt of the withdrawal on a durable medium (for example, by email).

In the event of withdrawal, aquama® will reimburse the Customer for all payments received from it, including the initial delivery costs without undue delay and, in any event, no later than fourteen days from the day on which aquama® is informed of the Customer's decision to withdraw.

aquama® will reimburse using the same means of payment as that which the Customer used for the initial transaction, unless the Customer expressly agrees to a different means. This reimbursement will not incur any costs for the Customer.

aquama® reserves the right to postpone the reimbursement until it has received the Products or until the Customer has provided proof of shipment of the Products, the date chosen being that of the first of these facts .

The Customer must return or return the Products in their original packaging and in perfect condition, to the following address: 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore without undue delay and, in any event, to later fourteen days after having communicated to aquama® its decision to withdraw. This deadline is deemed to be respected if the Customer returns the Products before the expiration of the period of fourteen days.

Damaged, incomplete, and partially used items (for example: a started hydrolyzed solution, a used microfiber) are not taken back.

In this case, the return costs will be borne exclusively by the Customer.


In any event, the transfer of ownership of the products ordered for the benefit of the customer will only be made after full payment of the price of the latter.

The Customer must ensure that the identification of the Products is always possible after their delivery.


aquama® recalls that unemancipated minors are unable to contract.

The Customer must keep the Products in accordance with the label and / or instructions for use affixed thereto.


10.1. The products supplied by aquama® benefit, in accordance with appropriate legal provisions.

- the warranty against hidden defects arising from a material, design or manufacturing defect affecting the Products delivered and making them unfit for use.

10.2. Legal guarantee of conformity

10.2.1. The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.

10.2.2. The product conforms to the contract:

1 ° If it is suitable for the use normally expected of a similar item and, if applicable:

- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

- if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the knowledge of the seller and which the latter has accepted.

10.3. Hidden defects warranty

10.3.1. The seller is bound by the guarantee for hidden defects in the thing sold which makes it unfit for the use for which it is intended, or which so diminishes this use that the buyer would not have acquired, or would have given a lower price, if he had known them.

10.3.2. The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. In the case, the action must be brought, on pain of foreclosure, in the year following the date on which the seller can be discharged from apparent defects or non-conformities

10.4. Implementation

10.4.1. Any legal guarantee request under the guarantee of conformity or hidden defects must be made to 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore, email: pacific@aquama.com as guarantor of the conformity of the Products to the contract.

10.4.2. Legal guarantee of conformity The Customer has a period of 2 years to act, from the delivery of the Product. The Customer can choose between repairing and replacing the Product, provided that this choice does not entail a manifestly disproportionate cost taking into account the value of the Product or the extent of the defect. The seller is then required to proceed, unless this is impossible, according to the method chosen by the Customer. The Customer is exempt from reporting proof of the existence of the Product's lack of conformity during the twenty-four (24) months following the delivery of the Product. The legal guarantee of conformity applies independently of any commercial guarantee that may be granted.

10.4.3. Guarantee against hidden defects: If the Customer decides to implement the guarantee against hidden defects within the meaning these terms, he can choose between the resolution of the sale or a reduction in the sale price.

10.5. Any warranty is excluded in the event of use or storage of the Products that do not comply with the provisions appearing on the label and / or user manual attached to the Products.

10.6. The photographs and illustrations accompanying the Products on the Site have no contractual value and therefore cannot engage the responsibility of aquama®.

10.7. aquama® will not be considered as responsible or faulty if it provides proof that the delay or non-performance is due to the occurrence of a case of force majeure or is attributable to the Customer.


11.1. It is reminded that the personal data which is requested from the Customer is necessary for processing his order. This information is strictly confidential and is only intended for aquama®. The Customer has, in accordance with national and regulations in force, a right of permanent access, modification, rectification, deletion and opposition with regard to information concerning him by writing to the following address: 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore, or through the "contact" section of the Site.

The Customer's personal data may be used for commercial prospecting by electronic means, by aquama® or by its partner companies, subject to having obtained the Customer's prior and express agreement by means of check boxes on the Customer identification form.

11.2. After obtaining the Customer's consent, aquama® collects information relating to the Customer through cookies allowing the Customer's navigation within the Site to be monitored. Cookies are alphanumeric identifiers transferred to the hard drive of the Customer's computer via its Internet browser and which allow aquama® to recognize this browser and thus offer the Customer more innovative and attractive functions.

The Customer can also configure his computer to oppose the registration of cookies. To find out more about cookies, click on the optimal configuration tab.


The content of the Site is the property of aquama®, as well as the intellectual property rights on the Products ordered, which are protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.


13.1. In the event of a dispute, an amicable solution will be sought between the parties.

The Customer is informed of the possibility of resorting, in the event of a dispute, to a conventional mediation procedure provided for in article L612-1 of the Consumer Code or to any other alternative method of dispute resolution. Failing agreement within 2 months of notification of the dispute to the other party, all disputes to which this contract may give rise, concerning both its validity, its interpretation, its execution, its termination, their consequences and their consequences will be submitted to the competent courts under common law conditions.

13.2. All the clauses appearing in these general conditions as well as all the sales operations which are referred to therein are subject to French law.

Return and refund policy

All purchases are firm and final. However, with a laudable ecological objective, any aquama® merchandise can be redeposited with partners or on our premises.


Purchase liters