Terms and Conditions
General Conditions of Use
aquama® is a brand licensed to and used by Bewoki Pte. Ltd. (“Bewoki”), a company established in Singapore with the number 201918842N (“Bewoki”).
The purpose of these “General Conditions of Use” is the legal framework for the provision of services on the aquama® site (the “Site”) and their use by “the User”.
The General Conditions of Use must be accepted by any User wishing to access the Site. They constitute the contract between Bewoki and the User. Access to the Site by the User signifies his/her acceptance of these General Conditions of Use.
In the event of non-acceptance of the terms of these General Conditions of Use, the User must renounce access to the services offered by the Site.
Bewoki reserves the right to modify the content of these General Conditions of Use unilaterally and at any time.
The purpose of this clause is to define the various essential terms of these General Conditions of Use:
- User: this term designates any person who uses the Site or one of the services offered by Bewoki on the Site.
- User content: this is the data transmitted by the User within the Site.
3. ACCESS TO SERVICES
The Site allows the User free access to the following services:
- access to all sections of the Site
- receive our news by entering an email address
- share the Site on social networks.
If the User wishes to place an order, he/she will choose the various products in which he/she is interested in and will express said interest by clicking on the "Add to cart" button.
On the Site, at any time, he/she may:
- obtain details of the products he/she has selected, by clicking on "View my basket",
- continue his/her selection of products by clicking on "Continue shopping",
- complete the selection of products and order these products by clicking on "Order"
From then on, the User becomes a Customer.
If the Customer wishes more information, he/she can refer to the category: Terms of Sale.
The Site is accessible free of charge to any User with access to the Internet. All costs incurred by the User to access the services (computer hardware, software, Internet connection, etc.) are his/her responsibility.
Any event due to a case of force majeure resulting in a malfunction of the network or the server does not engage the responsibility of Bewoki.
Access to the Site services may at any time be interrupted, suspended, modified without notice for maintenance or for any other case. The User undertakes not to claim any compensation following the interruption, suspension or modification of the Site services.
The User can contact Bewoki using the contact form in the section of the same name on the Site.
Bewoki takes its responsibilities in relation to protecting User’s Personal Data and compliance with applicable laws very seriously. Bewoki is committed to properly manage, protect and process User’s Personal Data in accordance with these General Conditions of Use, which shall apply to all Personal Data we collect from Users.
Applicable Laws: Singapore’s Personal Data Protection Act 2012 and its subsidiary legislations and regulations as amended from time to time
4.1 Data collected
Bewoki collects the following data:
- Personal identification information (name, email address, phone number, address, etc.);
- Information from User’s computer and browser, including IP address, software and hardware, and the page User requested.
Credit/debit card details (or any other payment mean) are not kept on any of our files. The actual processing of any online credit/debit card payments is done directly with a secure payment gateway, which does not share such data with Bewoki.
4.2 Collection of data
User/Customer directly provides most of the data collected by Bewoki. Bewoki collects data and processes data when User/Customer:
- Creates an account on the online store;
- Places an order for any of the products sold on the Site;
- Voluntarily completes a customer survey or a contest or provides feedback on any of Bewoki’s message boards or via email;
- Uses or views the Site via User/Customer browser’s cookies;
- Signs up for the aquama® newsletter;
4.3 Usage of data
Bewoki is committed to protecting User/Customer privacy and keeping User/Customer personal details secure. Bewoki only collects User/Customer data so that it can:
- Process Customer’s orders, manage User/Customer account.
- Email User/Customer with personalized advertising content and special offers on other products and services he/she might like, provided he/she has agreed to be in Bewoki mailing list, of which he/she can opt out at any time;
- Conduct opinion and market research in order to enhance and customer experience and improve the Site.
- Personalize User’s experience and meet User’s individual and support needs;
- Contact User/Customer by e-mail to meet User/Customer needs;
Bewoki uses User/Customer email address he/she provided to send him/her order information and updates, occasional company news, related product information, etc. If at any time User/Customer wishes to unsubscribe and no longer wishes to receive emails, detailed unsubscribe instructions are included at the bottom of each email. Otherwise, User/Customer can send an email to: firstname.lastname@example.org
Bewoki does not sell, trade, or transfer User/Customer personally identifiable information to third parties. This does not include trusted third parties which assist Bewoki in operating the Site or conducting business, as long as those third parties agree to keep this information confidential.
Bewoki may be required to disclose some of User/Customer personal data to third parties, for instance when it needs to deliver an order to Customer, such as name, address, email address, phone number, etc. Bewoki will only disclose the minimum information necessary to deliver Customer’s order.
When Bewoki processes Customer’s order, it may send Customer’s data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
We draw your attention to the fact that Aquama SARL, based in Switzerland, has access to the billing data of our customers for logistical purposes.
4.4 Storage of data
Bewoki strives to ensure that User/Customer personal data will be protected against unauthorized or accidental access, processing or erasure. Bewoki maintains this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure User/Customer personal data. Encryption technology may be employed for the transmission of personal data collected online.
Bewoki also protects User’s personal data offline. Only employees who need to perform specific work (for example, billing or customer service) have access to personally identifiable information.
The computers and servers used to store personally identifiable information are kept in a secure environment.
Bewoki will keep User/Customer personal data as long as User/Customer will have a user account on the Site or be registered on the clients’ file of Bewoki.
If User/Customer chooses to delete his/her user account or be removed from the clients’ file, Bewoki will delete all User/Customer data.
Notwithstanding the foregoing, Bewoki reserves the right to keep User/Customer personal data in order to comply with any legal or specific industry-standard requirements that applies to Bewoki.
4.5 User/Customer data protection rights
Bewoki would like to make sure User/Customer is fully aware of all of data protection rights. Every User/Customer is entitled to the following:
- The right to access - User has the right to request from Bewoki copies of his/her personal data.
- The right to rectification - User has the right to request that Bewoki corrects any information User believes is inaccurate. User also has the right to request from Bewoki to complete information User believes is incomplete.
- The right to erasure - User has the right to request that Bewoki erases User’s personal data, under certain conditions.
4.6 Questions about privacy
If User/Customer has any questions about his/her privacy, the data Bewoki holds on him/her, or User/Customer would like to exercise one of his/her data protection rights, he/she may contact Bewoki or Bewoki’s data protection officer:
By e-mail at email@example.com
By mail to the following address: 160 Robinson road #14-04, Singapore Business Federation Center, Singapore
Requests will be processed within a maximum of 15 days.
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Personal Data Protection Commission of Singapore according to their contact page: https://www.pdpc.gov.sg/Contact-Page
- Keeping User signed in
- Understanding how User uses our Site
- Keeping track of User’s shopping cart, wishlist, and other website preferences for eCommerce purpose
- For providing User with a better browsing experience
What type of cookies do we use?
There are a number of different types of cookies, however, our Site uses:
- Functionality – our Site uses these cookies so that it recognizes User and remembers User’s previously selected preferences. These could include language, location, currency… A mix of first-party and third-party cookies are used.
- Advertising - our Site uses these cookies to collect information about User’s visit, the content User viewed, the links User followed and information about User’s browser, device, and IP address. Bewoki sometimes share some limited aspects of this data with third parties for advertising purposes. Bewoki may also share online data collected through cookies with its advertising partners. This means that when User visits another website, User may be shown advertising based on User browsing patterns on our Site.
How to manage cookies?
If you want to block cookies from the Site, you just need to:
- In Internet Explorer: go to the tool tab (cog-shaped drawing at the top right) / internet options. Click on Confidentiality and choose "Block all cookies". Validate on Ok.
- In Firefox: go to the top of the browser window, click on the Firefox button, then go to the Options tab. Click on the Privacy tab.
Set the storage rules on, then use the custom settings for history. Finally uncheck it to deactivate cookies.
- In Safari: click on the top right of the browser on the menu pictogram (materialized by a cog). Select Settings. Click on Show advanced settings. In the "Confidentiality" section, click on Content settings. In the "Cookies" section, you can block cookies.
- In Chrome: Click at the top right of the browser on the menu pictogram (symbolized by three horizontal lines). Select Settings. Click on Show advanced settings. In the "Confidentiality" section, click on preferences. In the "Confidentiality" tab, you can block cookies.
5. INTELLECTUAL PROPERTY
The brands, logos, signs and any other content on the site are protected by the Swiss Intellectual Property Code and more particularly by copyright.
All elements of this Site are and remain the exclusive intellectual property of Aquama SARL.
Any partial or total reproduction of all or part of the elements appearing on this Site is prohibited in accordance with applicable laws.
6. RESPONSIBILITY AND FORCE MAJEURE
The sources of the information disseminated on the Site are deemed reliable. However, Bewoki reserves the right to not guarantee the reliability of the sources. The information given on the Site is for informational purposes only. Thus, the User assumes sole responsibility for the use of the information and content on this Site.
Any use of the services by the User directly or indirectly resulting in damage must be compensated for the benefit of Bewoki.
The responsibility of Bewoki cannot be engaged in the event of force majeure or the unforeseeable and insurmountable act or omission of a third party.
7. HYPERTEXT LINKS
Many outgoing hypertext links are present on the Site, however the web pages where these links lead do not engage the responsibility of Bewoki which does not have control of these links.
The User therefore refrains from engaging Bewoki's responsibility for the content and resources relating to these outgoing hypertext links.
The duration of these General Conditions of Use is indefinite. These General Conditions of Use shall be effective and binding on the User as from the User’s use of the services and the Site.
Terms of Sale
1. ACCEPTANCE - OPPOSABILITY
These Terms of Sale apply automatically to all sales of aquama® hydrolyzed cleaning solutions and their accessories (hereinafter "Products") on the website (www.sg.aquama.com) (hereinafter “the Site”), with any non-professional buyer (hereinafter “the Customer”) who agrees with them and who acknowledges having full knowledge of them and therefore renounces to rely on any contradictory document.
The Customer accepts that Bewoki may later and reasonably modify these Terms of Sale and that their relationship will always be governed by the latest version of the Terms of Sale in force on the day of the order.
No other document than these Terms of Sale can create obligations at the expense of the parties or derogate from these Terms of Sale unless it is the subject of a written document signed by the parties.
These Terms of Sale are accessible at any time on the Site and will prevail, if necessary, over any other previous version or any other contradictory document. The Customer has the option of requesting that these Terms of Sale be sent to him/her by Bewoki via email. He/she can also save, edit or copy them, it being understood that saving, editing or copying this document is his/her sole responsibility.
160 Robinson road #14-04
Singapore Business Federation Center,
It is up to the Customer to select on the Site the Products he/she wishes to order, in the following ways:
2.1. Navigation within the Site
The Customer can read the different aquama® Products offered for sale by Bewoki on the Site. The Customer can navigate freely on the different pages of the Site, without being committed to an order.
2.2. Registration of an order
If the Customer wishes to place an order, he/she will choose the various Products in which he/she has an interest, and will express said interest by clicking on the "Add to cart" box.
On the Site, at any time, the Customer may:
- obtain details of the Products he/she has selected, by clicking on "View my basket",
- continue his/her selection of Products by clicking on "Continue shopping",
- complete the selection of Products and order these Products by clicking on "Order".
To order the Products he/she has chosen in this way, after clicking on “Order”, the Customer must identify himself/herself, either by entering his/her email address and his/her confidential password, if he/she has already created his/her account, or by clicking on "Continue as guest" otherwise. In the latter case, the Customer must accurately complete the form made available to him/her, on which he/she will in particular include the information necessary for his/her identification and in particular his/her name, first name, postal address. In addition, in the event that the Customer must provide his/her email address and a password of his/her choice which will be personal and confidential and which he/she will need to identify himself/herself subsequently on the Site, the Customer is informed and accepts that entering these two identifiers constitutes proof of his/her identity and expresses his/her consent.
Once the Customer has been identified, he/she must validate the delivery address. An order form will appear on the screen, detailing in particular: the nature, quantity and price of the Products retained by the Customer, as well as the total amount of the order, the Customer's contact details, the deadline for delivery of the Products and the Products delivery address.
The Customer may correct any errors before confirming his/her order. If this is the case, a new order form will be automatically issued.
2.3. Final validation of the order
After having read the order form, and once all the information requested has been completed by the Customer, the latter will check the acceptance box of these Terms of Sale and click on "Confirm order". The validation of the order includes the mention "order with obligation of payment".
This second click constitutes an electronic signature. This signature commits the Client in the same way as a handwritten signature. The purchase order will be recorded in the computer registers of Bewoki, themselves kept on a reliable and durable medium and will be considered as proof of the Customer's commitment.
The Customer can choose the method of payment he/she wishes, from those offered by Bewoki and will proceed to payment for the Products under the conditions of clause 5 of these Terms of Sale.
2.4. Order Summary
When he/she has validated his/her method of payment on the Site (if necessary with the provision of his/her card number and expiration date), a summary of the Customer's order will be displayed and will mention in particular the transaction number. The sale will only be considered final after the summary of the order has been posted by Bewoki, which constitutes acknowledgment of receipt of the order. An email will then be sent to the Customer summarizing the order during registration.
Unless proven otherwise, the data recorded by Bewoki constitutes proof of all transactions.
In any event, Bewoki reserves the right to refuse any order or any delivery in the event of (i) an existing dispute with the Customer, (ii) total or partial non-payment of a previous order by the Customer, (iii) refusal to authorize payment by bank card from banking organizations. Bewoki cannot be held responsible.
2.6. Order tracking
The Customer can at any time consult the status of his/her order by consulting the “My orders” section on the Site. This monitoring allows the Customer to know the processing status of his/her order, but also the shipping or delivery status of his/her packages. The Customer can at any time contact the customer service of Bewoki in order to be informed of the follow-up of his/her order (contact: firstname.lastname@example.org).
3. AVAILABILITY OF PRODUCTS
The Products offered on the Site are only valid while stocks last. Availability may vary in the same day depending on the level of sales recorded by Bewoki. Bewoki updates the availability on the Site very frequently, but it cannot be held responsible if the stock is not identical to that indicated on the Site.
In case of unavailability of a Product after placing the order by the Customer, Bewoki undertakes to inform him/her by email within eight (8) days from the date of the order and to indicate to the Customer the waiting period for receiving the Product. In such a case, if the Customer so wishes, he/she may request the cancellation of the order (refund by check or by bank transfer within 14 days) or the exchange of the unavailable Product for another Product by contacting Bewoki by email or by telephone at the coordinates indicated in clause 7 of these Terms of Sale. Bewoki cannot be held responsible for the non-fulfilment of the order in the event of a stock shortage or unavailability of the Product, so no compensation can be requested from Bewoki by the Customer in the event of the unavailability of the Product ordered.
4. DELIVERY - RISKS
4.1. Bewoki offers to deliver the Products by any carrier of its choice.
4.2. Unless otherwise agreed, the Products are delivered to the Customer at the place indicated in the order form accepted in accordance with the provisions of clause 2 of these Terms of Sale. The responsibility of Bewoki cannot be engaged in particular due to a subsequent change of address of the Customer who has not been notified or an error in the Customer’s contact details communicated by him/her.
4.3. Bewoki undertakes to make its best efforts to deliver the Products ordered within the period specified in the order form accepted in accordance with clause 2 of these Terms of Sale.
If the Products ordered have not been delivered on the indicative delivery date, for any reason other than force majeure, the sale may be resolved at the written request of the Customer if after having instructed Bewoki to deliver within a reasonable additional period, the latter did not take effect within this period. The sums paid by the Customer will then be returned to him/her by bank transfer within a maximum period of 14 days, to the exclusion of any compensation or deduction. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.
4.4. The Products are routed by regular postal services or carriers. Bewoki cannot be held liable in the event of excessively long delivery times due to postal services or carriers.
4.5. The Customer shall bear all risks relating to the transportation of the Products from Bewoki’s premises or warehouses to the Customer’s delivery address.
The Products are sold at the current prices shown on the Site, at the time the order is placed by the Customer.
The prices shown on the Site are inclusive of tax in SGD. They do not include transport and delivery costs, which are invoiced, if necessary, in addition on the basis of the prices applicable on the day of the order and which are communicated to the Customer before placing the order.
Bewoki reserves the right to modify its prices at any time, it being specified that the price indicated in the order form published by Bewoki is the final price and includes the transport and delivery costs.
The payment itself will only be considered executed once the funds have been received by Bewoki.
An invoice is established by Bewoki and delivered to the Customer upon delivery of the Products ordered.
Bewoki will not be required to deliver the Products ordered by the Customer if the Customer does not pay the full price under the conditions indicated above.
6. TERMS OF PAYMENT
The price is payable in cash, in full on the day the order is placed by the Customer, by secure payment, by bank card (cards accepted are Visa, Mastercard), bank transfer. The Customer will click on the payment method chosen.
6.1. Payment by credit card. The Customer must transmit the name of the card holder, the bank card number, depending on the type of card, the expiry date of the card and the cryptogram number (3-digit number on the back of the card). The Customer will be automatically switched to the electronic payment server of Bewoki. The payment server is secured by its electronic payment terminal so as to protect as effectively as possible all the data linked to the means of payment. The Customer acknowledges that at no time will his/her bank data pass through the computer system of Bewoki, which cannot therefore be held liable in the event of fraudulent theft of the Customer's bank data.
The transaction is immediately debited from the Customer's bank card after verification of the data on the card. In the event that debiting the price is impossible, the Customer's order will be cancelled.
6.2. Any amount not paid on its due date will automatically generate default interest corresponding to three times the legal interest rate. This interest will be due until the date of settlement of the amount due, interest included.
7. RIGHT OF WITHDRAWAL
The Customer has a right of withdrawal, without having to give any reason, during fourteen days from the day on which the Customer himself/herself or a third party other than the carrier physically takes possession of the Products.
To exercise the right of withdrawal, the Customer must notify Bewoki (e-mail: email@example.com) by means of an unambiguous statement (for example, letter sent by mail or email).
The Customer can fill in and transmit the template of withdrawal form or any other unambiguous declaration on the Site. If the Customer uses this option, he/she will be sent without delay an acknowledgment of receipt of the withdrawal on a durable medium (for example, by email).
In the event of withdrawal, Bewoki will reimburse the Customer for all payments received from him/her, including the initial delivery costs without undue delay and, in any event, no later than fourteen days from the day on which Bewoki is informed of the Customer's decision to withdraw.
Bewoki will reimburse using the same means of payment as that which the Customer used for the initial transaction, unless the Customer expressly agrees to a different means. This reimbursement will not incur any costs for the Customer.
Bewoki reserves the right to postpone the reimbursement until it has received the Products or until the Customer has provided proof of shipment of the Products, the date chosen being that of the first of these events.
The Customer must return the Products in their original packaging and in perfect condition, to the following address: 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore without undue delay and, in any event, no later than fourteen days after having communicated to Bewoki his/her decision to withdraw. This deadline is deemed to be respected if the Customer returns the Products before the expiration of the period of fourteen days.
Damaged, incomplete, and partially used items (for example: a used hydrolyzed solution or machine, a used microfiber) will not be taken back.
In this case, the return costs will be borne exclusively by the Customer.
8. RETENTION OF TITLE
In any event, the transfer of ownership of the Products ordered for the benefit of the Customer will only be made after full payment of the price by the Customer.
The Customer must ensure that the identification of the Products is always possible after their delivery.
9. CLIENT'S OBLIGATIONS
Bewoki recalls that unemancipated minors are unable to contract.
The Customer must keep the Products in accordance with the label and/or instructions for use affixed thereto.
10. GUARANTEE - LIABILITY
10.1.1. Bewoki delivers goods that comply with the order form and is liable for any lack of conformity existing at the time of delivery. Bewoki is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to the Customer or has been carried out under aquama®’s responsibility.
10.1.2. The Product conforms to the order form:
1° If it is suitable for the use normally expected of a similar item and, if applicable:
- if it corresponds to the description given by Bewoki and has the qualities that Bewoki presented to the Customer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect in view of the public statements made by Bewoki or by its representative, in particular in advertising or labelling;
2° Or if it has the characteristics defined by mutual agreement by the parties.
10.1.3. In case of non-conformity of the Products, Bewoki undertakes to either repair or replace, free of charge, at its sole option, such Products.
10.1.4. Any request under the warranty of conformity must be made to 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore, email: firstname.lastname@example.org within 10 days after the Products have been delivered to the address communicated by the Customer.
10.2. Defective Products
10.2.1. In case of a defect in the Product sold which makes it unfit for the use for which it is intended, or which so diminishes this use that the Customer would not have acquired, or would have given a lower price, if he/she had known them, Bewoki undertakes to either repair or replace, at its sole option, such product.
10.2.2. Any request under the warranty of defective Products must be made to 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore, email: email@example.com within 2 years after the Products have been purchased or delivered to the address communicated by the Customer, whichever is the earlier.
10.3. A proof of delivery/purchase is needed before any work or replacement can be carried out on a Product under the warranty. Without this proof any work or replacement carried out will be chargeable. For this reason, Customer shall keep his/her purchase receipt or delivery note during the entire warranty period.
10.4. Once having obtain Bewoki’s approval, the Customer shall ship back the non-conform/defective Product to Bewoki at its own costs.
10.5. If approved by Bewoki, shipment of the replacement Product will be at the sole expense of Bewoki, provided the replacement Product is shipped in Singapore. Shipment costs outside of Singapore shall be borne by the Customer.
10.6. If repairs are necessary, all works will be carried out by an aquama® representative or aquama®’s authorised agent. The repair or replacement of the Product under the warranty will not extend the warranty period.
10.7. The warranty will not apply in the following situations:
1) the serial number of the Product has been changed, altered, or removed;
2) the specifications sheet and/or the user manual have/has not been complied with;
3) the Product has been repaired, tampered with, modified or disassembled by anyone other than an aquama® representative or aquama®’s authorised agent before obtaining aquama®’s approval. Only aquama® and/or its authorised agent are authorised to carry out repairs or related services during the warranty period;
4) the Products has been opened by anyone other than an aquama® representative or aquama®’s authorised agent;
5) any defect caused by abnormal voltage or in-coming power supply from a generator;
6) any defect caused by fire, electrical disturbances, and/or other natural disasters or due to deviation from the recommended usage and installation of the Product;
7) any defect caused by pests such as lizards, rats, cockroaches, ants, etc.;
8) any use of the Product without original aquama® parts or parts recommended by the manufacturer;
9) any introduction into the Product of salt not prescribed or supplied by aquama® or its legal representative;
10) any defect caused by accident, misuse or improper handling, negligence or abuse;
11) any defect caused by a malicious or deliberate act, whomsoever arising from, that affects the proper operation of the Product.
10.8. Any warranty is excluded in the event of use or storage of the Products that do not comply with the provisions appearing on the label and/or user manual attached to the Products.
10.9. The photographs and illustrations accompanying the Products on the Site have no contractual value and therefore cannot engage the responsibility of Bewoki.
10.10. Bewoki will not be considered as responsible or faulty if it provides proof that the delay or non-performance is due to the occurrence of a case of Force Majeure or is attributable to the Customer.
11. SETTLEMENT OF DISPUTES
11.1. In the event of a dispute, an amicable solution will be sought between the parties.
Should the parties fail to reach an amicable solution within 2 months, all disputes to which these Terms of Sale and the order by the Customer of Products may give rise, and all consequences thereof, will be submitted to the courts of Singapore.
11.2. All the clauses appearing in these Terms of Sale as well as all the sales operations which are referred to therein are subject to Singapore law.
Return and refund policy
All purchases are firm and final. However, with a laudable ecological objective, any aquama® merchandise can be redeposited with Bewoki’s partners or on our premises.