GENERAL TERMS AND CONDITIONS 

1. PURPOSE

These General Terms of Use set out the legal framework governing how Aquama®’s website services are provided and used by the User.

Acceptance of these General Terms of Use is mandatory for anyone wishing to access the website. They constitute the contract between Aquama Holding SA and the User.

Access to the site by the User implies full and unreserved acceptance of these General Terms of Use. If the User does not accept them, they must refrain from accessing the services offered.

Aquama Holding SA reserves the right to unilaterally modify the content of these General Terms of Use at any time.

2. LEGAL INFORMATION

Full legal information is available in the dedicated section at the top of the website.

3. DEFINITIONS

• User: any person using the website or any of its services.

• User Content: data transmitted by the User on the website.

4. ACCESS TO SERVICES

The site offers free access to the following services:

• Browse all sections of the site
• Receive our news by entering your email address
• Share the site on social media

To place an order:

• The User selects products by clicking “Add to Cart.”
• At any time, the User can:
• View their cart (“View My Cart”)
• Continue shopping (“Continue Shopping”)
• Complete their purchase (“Checkout”)

Once the order is confirmed, the User becomes a “Client.” For more information, the Client can consult the General Terms and Conditions of Sale available on the site.

Access to the site is free of charge, excluding internet connection costs which remain the User’s responsibility.

Aquama Holding SA disclaims any liability in the event of interruption, suspension, or modification of the services without notice for maintenance or other reasons. No compensation can be claimed in this regard.

Users can contact Aquama via the contact form available on the site.

5. INFORMATION COLLECTION

We collect information when you:

• Create an account on our online store
• Subscribe to our newsletter
• Log in to your account
• Make a purchase or participate in a contest

This information may include: name, email address, phone number, browsing data (IP, browser, etc.).

Personal data is retained for a maximum of 36 months after the last business interaction, in compliance with applicable regulations.

6. USE OF INFORMATION

All information we collect may be used to:

• Personalize your experience and meet your individual needs
• Provide personalized advertising content
• Improve our website
• Enhance customer service and support
• Contact you by email to address your needs
• Administer contests, promotions, or surveys

These uses are legally based on the necessity of providing the service, our legitimate interests, customer management, statistical purposes, legal obligations, and ensuring effective customer support.

7. ONLINE COMMERCE CONFIDENTIALITY

We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to any other company for any reason without your consent, except as necessary to fulfill a request and/or transaction (e.g., shipping an order).

8. PRIVACY POLICY AND PERSONAL DATA

The website complies with Swiss law and international data protection standards.

8.1. Service Providers

Aquama Holding SA’s service providers, including those processing personal data on its behalf, are available on request at: info@aquama.com.

8.2. Disclosure to Third Parties

We do not sell, trade, or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website or conducting our business, provided these parties agree to keep this information confidential.
Please note that Aquama Holding SA, based in Switzerland, may access customer billing data for logistics purposes.
We also believe it is necessary to share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or when required by law.

8.3. User Rights

You may request access to, rectification, portability, or deletion of your personal data. Send your request to: info@aquama.com. We will respond within 15 days.

8.4. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including advanced encryption for sensitive data transmitted online and restricted access for authorized employees only.

9. COOKIES

The site uses cookies to:

• Facilitate access and identification of returning visitors
• Improve the user experience by tracking and targeting interests

These cookies are not linked to any personally identifiable information.

Instructions for blocking cookies:

• Internet Explorer:
  Go to the Tools tab (gear icon top right) / Internet Options. Click on Privacy and choose “Block all cookies.” Confirm with OK.
• Firefox:
  Click the Firefox button, then Options. Go to the Privacy tab. Set “Use custom settings for history,” then uncheck to disable cookies.

• Safari:
  Click the menu icon (gear). Select Preferences > Show advanced settings. In “Privacy,” click Content Settings, then under “Cookies,” you can block cookies.

• Chrome:
Click the menu icon (three lines). Select Settings > Show advanced settings. In “Privacy,” click Preferences. You can block cookies there.

10. UNSUBSCRIBE

We use the email address you provide to send you order-related information and updates, occasional company news, and information about related products, etc.
If at any time you wish to unsubscribe and stop receiving emails, detailed unsubscribe instructions are included at the bottom of each email. You can also email us at: info@aquama.com.

11. CONSENT

By using our site, you consent to our privacy policy.

12. INTELLECTUAL PROPERTY

All trademarks, logos, signs, and other site content are protected under intellectual property law, in particular copyright.
All elements of this site are and remain the exclusive intellectual property of Aquama Holding SA (Pfäffikon - Switzerland).
Any reproduction, partial or total, of any part of this site’s elements is prohibited under articles L.335-2 and following of the French Intellectual Property Code.

13. LIABILITY AND FORCE MAJEURE

The information published on the site is deemed reliable. However, the site reserves the right not to guarantee the reliability of sources. Information provided is for informational purposes only.
The User assumes full responsibility for the use of the information and content of the site. Any use of the service by the User resulting directly or indirectly in damage must be compensated to the site.
The site undertakes to use all necessary means to best ensure the security and confidentiality of data. The site's liability cannot be engaged in cases of force majeure or due to unforeseeable and insurmountable acts of third parties.

14. HYPERTEXT LINKS

The site contains links to other websites. Aquama Holding SA has no control over these sites and declines all responsibility for their content.

15. TERM

This contract is concluded for an indefinite period and takes effect from the first use of the service 

16. APPLICABLE LAW AND JURISDICTION

These General Terms of Use are governed by Swiss law. Any dispute regarding their validity, interpretation, or performance shall be subject to the exclusive jurisdiction of the courts of Singapore.

Issued in Pfäffikon, in July 2025