GENERAL TERMS AND CONDITIONS OF SALES AND SERVICES 

(GTCS)

For customers in Singapore, these General Terms and Conditions of Sale and Services are issued by Aquama SG PTE Ltd (“Aquama SG”). Aquama Holding SA is the parent company of Aquama SG. 

These General Terms and Conditions of Sale and Services apply upon delivery of the product and/or use of the products and services, whether or not separately signed.

PREAMBLE

These General Terms and Conditions of Sale and Services (“Terms”) govern all sales and leases of equipment, consumables, and services by Aquama SG PTE Ltd (“Seller”) to any professional purchaser or lessee (“Client”), either directly or through a financial intermediary (“Lessor”). These Terms apply in addition to any contractual agreement and define the respective rights and obligations related to the sale, rental, use, and servicing of Machines, Consumables, Accessories, and Ancillary Services (collectively “Order Items”).

ARTICLE 1. APPLICABILITY AND ENFORCEABILITY

1.1. Scope of Application
These Terms apply automatically to all sales of Consumables used in conjunction with Machines, to Machines themselves, to Accessories or any Other Products, and to Services such as installation, training, telemetry, software updates, and maintenance (collectively, “Order Items”). 

1.2. Acceptance of Terms
By submitting any purchase or leasing order, the Client acknowledges full and unconditional acceptance of these Terms. The Client expressly waives the right to invoke its own terms or conflicting documents. Aquama catalogues, brochures, price lists, and technical sheets are for informational purposes only and are not contractually binding unless expressly incorporated. 

1.3. Contractual Supremacy
These Terms prevail over any contradictory clauses unless otherwise agreed to in writing and signed by both parties, or if clearly referenced in the main Contract (e.g., Telemetry or Volume Agreement). 

1.4. Amendments
Aquama SG PTE Ltd reserves the right to update these Terms to reflect regulatory, technological, or commercial changes. The version in effect at the time of order confirmation, or as explicitly referenced in a signed Contract, shall apply.

ARTICLE 2. ORDERING AND CONTRACT FORMATION

2.1. Order Submission
Orders must be submitted in writing, specifying the Client’s billing and delivery addresses, reference numbers, quantities, and technical requirements. Errors or omissions in order data are the sole responsibility of the Client. 

2.2. Acceptance and Formation
Any commercial proposal from the Seller is valid for 30 days unless otherwise indicated. A contract is concluded once the Client confirms acceptance in writing (including by email) or submits a Purchase Order referencing these Terms. 

2.3. Irrevocability
Orders are binding upon confirmation and may not be cancelled or amended unilaterally. Any withdrawal may be subject to penalties reflecting costs incurred.

ARTICLE 3. SERVICES PROVIDED

Services may include installation of Machines at the Client’s site under agreed conditions, basic user training, and Telemetry and Volume tracking with remote updates. EN973-certified salt will be supplied under the Volume Package terms, which include one annual delivery, with additional deliveries subject to extra charges as specified in the Contract. Aquama may also provide troubleshooting and maintenance services, either onsite or remotely, billed at prevailing rates or as agreed in writing. Before dispatching a technician, Aquama may offer or require phone or video support to help resolve issues efficiently and minimize downtime.

ARTICLE 4. VOLUME, TELEMETRY, SYSTEM UPDATE, OR GLOBAL OFFER

These Services are governed by a separate Contract. If a Machine is resold, loaned, or subleased, any active telemetry or volume plan shall terminate automatically, and a new agreement must be established.

ARTICLE 5. PRICING

5.1. Price Structure
Prices are as stated in accepted proposals or Contracts and do not include references in informational materials. 

5.2. Adjustments
Prices may be revised in response to raw material costs, GST fluctuations, or logistics changes. Any such change will apply prospectively. 

5.3. Currency and Taxes
All prices are in Singapore Dollars (SGD), exclusive of GST unless otherwise specified.

ARTICLE 6. PAYMENT TERMS

6.1. Invoicing

A 50% deposit is due upon order for outright purchases, with the balance payable within seven (7) days of commissioning. Leases follow the Lessor’s terms. Consumables are invoiced monthly, while prepaid packages are invoiced upfront. 

6.2. Due Dates
Unless otherwise agreed, payment must be made by bank transfer within 30 calendar days of invoice issuance. 

6.3. Disputes
Disputes do not suspend payment obligations. 

6.4. Non-Payment

Any amount not paid when due shall accrue interest at the maximum rate permitted by applicable law, calculated daily from the due date until the date of full payment (both before and after judgment). The Buyer shall also reimburse Aquama SG PTE Ltd for all reasonable costs incurred in recovering overdue amounts (including administrative and collection costs). Aquama SG PTE Ltd may, without prejudice to any other rights or remedies, suspend performance and/or deliveries, require full prepayment for any further orders, and/or terminate the contract if payment remains overdue.

ARTICLE 7. DELIVERY, ACCEPTANCE AND CANCELLATION

7.1. Delivery
Unless specified, delivery is to the address in the Contract. Delays beyond Aquama’s control may trigger storage fees at the Client’s cost.

7.2. Commissioning and Transfer of Risk
Risk transfers upon delivery confirmation. From that moment, the Client assumes all insurance and safeguarding responsibilities.

7.3. Timelines

Delivery times are indicative unless contractually guaranteed in writing. Any delay may not justify cancellation of the Contract or order, refusal of payment, or claims for penalties or damages. 

7.4. Order Cancellation

Any request by the Client to cancel an order must be submitted in writing with a valid justification. Aquama reserves the right to accept or reject such a request at its discretion and may charge cancellation fees reflecting costs incurred or damages suffered.

ARTICLE 8. WARRANTY AND LIABILITY

8.1. Fitness for Use
The Client is solely responsible for the suitability and correct usage of the Products under applicable laws and safety standards.

8.2. Limitations

Aquama SG PTE Ltd accepts no warranty obligations beyond those expressly stated in the Contract or technical documentation. In case of doubt or ambiguity, all obligations are deemed best-effort. Aquama may correct any non-compliance or replace non-conforming Order Items. Except in cases of gross negligence or willful misconduct, Aquama’s liability is capped at the total amount paid by the Client over the twelve (12) months preceding the dispute. Liability excludes any indirect, consequential, or intangible damages, including loss of business, customers, or reputation. Any Client claim must be made within one year of the alleged issue.

8.3. Regulatory Changes

Machines are delivered in compliance with regulations in force at the time of installation. Regulatory updates that require hardware changes and are not covered by System Update services may be billed separately (including parts and labor). If the Client declines such updates, the Machine will remain usable for cleaning purposes only.

8.4. Labeling and Sanitation

Clients and distributors must use official aquama® labelling and add production date on any bottles or sprays filled with aquama® solution. The Client is fully responsible for proper labeling and for ensuring all containers are clean and disinfected before use. Aquama SG PTE Ltd disclaims any liability for issues arising from improper labeling or unsanitary containers that affect solution quality.

ARTICLE 9. RETURNS (Leased Equipment Only)

Returns must be pre-approved in writing. All equipment must be returned in clean, operational, and undamaged condition. Shipping is at the Client’s expense. Aquama SG PTE Ltd will inspect the Products before approving any credit or refund, which will not be granted for damaged or non-conforming items.

ARTICLE 10. TRANSFER OF TITLE AND RISK

Ownership transfers only after full payment. Risk transfers upon Client’s acceptance of delivery.

ARTICLE 11. CONFIDENTIALITY

Both parties must keep all business and technical information confidential, unless disclosure is legally required.

ARTICLE 12. FORCE MAJEURE

Performance is suspended during force majeure events, including but not limited to epidemics, strikes, supply chain disruptions, natural disasters, or other unforeseeable and uncontrollable circumstances. The parties will use good faith efforts to mitigate impacts. If such events continue for more than thirty (30) days, either party may terminate the Contract without penalty or liability.

ARTICLE 13. TERMINATION (Leasing or Subscription Contracts)

Telemetry and Volume Services require a 36-month minimum term. Termination requires a three (3) month written notice. Serious breach (non-payment, IP infringement, breach of confidentiality) entitles Aquama to terminate with 30 days’ notice.

ARTICLE 14. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it, its subject matter or formation shall be governed by and construed in accordance with the laws of Singapore, without giving effect to any conflict of laws principles.

The parties irrevocably submit to the exclusive jurisdiction of the courts of Singapore to settle any dispute or claim arising out of or in connection with this Agreement (including any dispute regarding its existence, validity or termination). The parties agree that the courts of Singapore are the most appropriate and convenient courts to settle such disputes and accordingly no party will argue to the contrary.

ARTICLE 15. SEVERABILITY AND WAIVER

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain effective. Failure by Aquama SG PTE Ltd to enforce any right at any time will not constitute a waiver of its right to enforce that right in the future.

Issued by Aquama SG PTE Ltd, 7 January 2026